Terms & Policies

At Snapic, every product is custom-made to your specifications, ensuring a personal touch. Once payment is processed, production starts immediately. We cannot accept returns or cancellations because each product is custom-made just for you. We request that you read all the details on this page before submitting your order.

Exchanges (Defective/Damaged Items Only)

Your satisfaction is our top priority. In case you receive a faulty or damaged product caused by our error, we offer an exchange. Contact us at hello@snapic.in within 7 days of receiving your order. Important Points to Consider: Customers must bear the shipping charges for any returned items We highly recommend using a trackable shipping service for a smooth exchange process. Return Address: “hello@snapic.in”

Shipping Details

Genuine Materials & Craftsmanship

We use only premium-quality materials to make long-lasting products. From high-grade papers for photobooks to sturdy, elegant frames and high-resolution prints, every detail reflects excellence. Your memories deserve the best.

Customer Support

Do you need any assistance? We are always available here to help you. You can reach out to us at hello@snapic.in for any product-related queries or technical support. Your trust is everything to us, At Snapic, we are fully dedicated and committed to providing you the best customer experience throughout your buying journey with us.

Privacy Policy

Snapic puts your privacy first. This guide walks through how we handle information when you design photo books, order wall displays, exchange personal stories, or provide public reviews through our platform. We outline exactly what information we collect, how we use it, and where it goes in simple language, with no fine print or legalese.

1. Information We Collect

We collect specific types of data to deliver our products and services:

Personal Details

Order Data: When you place an order on our website, we require your contact details to process it smoothly. Information we can ask you to complete your order, your full name, contact number, and complete address. Using this information, we can deliver your order directly to your doorstep and keep you updated throughout the tracking process.
Account Data: We store your username and an encrypted password securely. This allows you to log in and track past orders.

Payment Data

Credit or debit card details are entered during checkout. These are processed by Razorpay, our payment partner. We do not store your full card number, expiration date, or CVV code.

User Content

Photos or artwork you upload to create products like photobooks or custom frames. For example, if you order to design a wedding album, then we store your provided or uploaded images temporarily in our database to print and ship your order. Any reviews, stories, or testimonials you post here stay public unless you delete them—no hidden archives.
Reviews, testimonials, or stories you choose to share publicly on our website. We only display these with your permission.

Technical Data

We may collect some technical data Like: your IP address, browser type(Chrome, Safari), device type (Android, iPhone), and location coming from your IP address. It helps us serve you better.
We also track some analytical details on the website such, as the Website page visited, what items you add to your cart, and time spent on the website to improve user experience.

2. How We Use Your Data

We use your data for clear, specific purposes:

Process Orders
- Print and ship photo books, frames, or prints to your address. For example, Once you order a product. We’ll pass your address to our delivery partner. So your order arrives safely at your doorstep.
- Send order confirmations and tracking updates via email.
Create Products
- Use photos you upload to design and print personalized items. For instance, if you upload vacation photos for a photo book, we transfer them to our printing facility to produce your order.
Communicate With You
- Respond to questions sent through email or our contact form.
- With your consent, send promotional emails about new products (e.g., seasonal frame designs) or special offers.
Improve Our Services
- Fix website errors. For example, if a page crashes when users view a specific product, we use technical data to identify and resolve the issue.
- Analyze popular products to decide which designs to keep or update.
Display Testimonials
- Publish reviews or stories you approve. For example, if you share feedback about a wedding photobook, we will ask for your permission before posting it on our website.

3. How We Share Data

We share data only when necessary and under strict rules:

Payment Processors: Razorpay handles card payments. They follow PCI-DSS standards to protect your data. You can review their privacy practices here.
Shipping Partners: Companies receive your name and address to deliver orders. They delete this data after delivery.
Printing Partners: Factories that print your photos for photobooks or frames. They use your uploaded images only for your order and delete them after production.
Legal Requests: If a court orders us to share data, we will comply. For example, during a fraud investigation, we may provide transaction records to authorities.

4. Data Security

We protect your data using these steps:

Encryption: Scramble data during transmission using SSL/TLS technology. This is the same method banks use to secure online transactions.
Limited Access: Only employees who need your data to process orders can view it. For example, our customer service team can see your shipping address to resolve delivery issues.
Regular Checks: Test our systems monthly for security weaknesses. For instance, we run automated scans to detect vulnerabilities.

Breach Response: We take security seriously. If your data is breached, Within 72 hours, we’ll send you a detailed update and instructions to keep your information secure.

5. Your Choices

You control your data. Here’s how:

Access Your Data: Email hello@snapic.in to request a copy of the information we hold. For example, you can ask for a list of all orders placed in the last year.
Fix Errors: Update your shipping address or phone number through your account settings. If you find a mistake in your order history, contact us to correct it.
Delete Data: Ask us to remove your account or photos. Note: We keep order records for 7 years to comply with tax laws.
Opt Out of Marketing: Click “Unsubscribe” in any promotional email. You will stop receiving offers but still get order updates.

Response Time: We answer requests within 30 days. For complex cases, we will notify you if we need more time.

6. Cookies

We use cookies to:

Keep items in your cart while you shop. For example, if you add a photo frame to your cart, cookies ensure it stays there even if you leave the page.
Track which pages visitors view most often. This helps us identify popular products and improve less-visited pages.

Manage Cookies:

- Block cookies through your browser settings. Open the Chrome browser on your device then, go to Settings > Privacy and Security > Cookies to adjust your preferences.

Note: Blocking cookies may stop some features like saved carts from working

7. User Content

Photos: Stored securely for 90 days to allow reorders. After 90 days, they are deleted automatically. If you delete your account, we will remove your photos immediately.
Testimonials: Removed within 5 business days if you email abc@gmail.com. For example, if you no longer want your review displayed, we will take it down promptly.

8. International Data Transfers

Your data may be processed outside your country. For example:
- If you live in the EU, photos uploaded for printing may be sent to factories in India.
- We require all partners to protect your data using contracts that meet EU standards. These contracts prohibit partners from using your data for unrelated purposes.

9. Children’s Privacy

We do not serve users under 16. If a child’s data is shared by mistake, we will delete it immediately. Parents can email abc@gmail.com to request removal.

10. Data Retention

- Orders: Kept for 7 years to comply with tax laws. For example, if you buy a photo book in 2025, we retain the transaction record until 2031.
- Accounts: Deleted when you request removal. All associated data, including uploaded photos, is erased permanently.
- Photos: Deleted after 90 days unless you reorder. This allows you to reprint a damaged photobook without re-uploading images.

11. Policy Updates

We update this policy when needed. For example, if we add a new service like holiday cards, we will explain how it affects data use.

- - Minor Changes: Posted on this page with a new “Last Updated” date.
  - Major Changes: Emailed to users 15 days before they take effect. For example, if we change how we share data with partners, we will notify you in advance.

12. Contact Us

For questions or requests:

Email: ahello@snapic.in
Response Time: 3–5 business days.

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Terms & Policies

Home

Terms & Policies

No Returns & No Cancellations

Exchanges (Defective/Damaged Items Only)

Shipping Details

Genuine Materials & Craftsmanship

Customer Support

Privacy Policy

1. Information We Collect

1. Information We Collect

2. How We Use Your Data

3. How We Share Data

4. Data Security

5. Your Choices

6. Cookies

7. User Content

8. International Data Transfers

9. Children’s Privacy

10. Data Retention

11. Policy Updates

12. Contact Us

Contact Us

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